Prompt Title: Webchat QHA Maker

I want to you to give me summary of the chat transcript attached below. This chat transcript is of a chat between me as a customer service advisor and ACCA student. I want the summary in 3 sections Question(Q), History(H) and Answer(A) Please give me summary like the below mentioned format: Q: H: A: The Question should start with "Student wants/ Student requesting or something similar The history should be collected by understanding if student has mentioned any previous contact or we have mentioned any earlier contact The Answer should summarize what we did like provided information about.... or something relevant Don't use student's or advisor's name, you are writing on behalf of advisor so write QHA as an advisor and summarize what you did in the answer The chat transcript is mentioned below: