Prompt Title: Marketing Manager Job Application

Write a cover letter , with metrics, for the following job description, use my resume for reference and keep it less that 400 words We are seeking a Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but is not limited to): Work with customers daily via email, live chat or other channels Handle retail customer service inquiries mainly for English-speaking markets. Response to minimum 100 E-mails/Live Chat equivalent per day. Promote our products to customers The Successful Applicant Fluency in verbal and written English; additional language is an advantage Excellent time management and documentation skills Customer Service Experience Preferred Availability for 30 - 40 hours a week with flexible shifts High-speed stable internet connection Professional Summary Skills Experience Focused Resolution Specialist professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. ● Strong verbal and written communication skills ● Excellent problem-solving and decision-making abilities ● Ability to work independently and in a team environment ● Strong customer service skills ● Ability to manage multiple tasks simultaneously ● Proficient in using computer applications, including MS Office and CRM software ● Attention to detail and ability to maintain accurate records Resolution Specialist|Amazon Development Services Cape Town - June 2017 - April 2022 ● Resolve customer inquiries and complaints through phone, email, and chat channels ● Investigate and analyze customer issues to identify root causes and develop effective solutions ● Communicate solutions to customers in a clear, concise, and professional manner ● Ensure customer satisfaction by providing timely and effective resolution ● Collaborate with cross-functional teams to resolve complex issues ● Follow established policies and procedures to ensure compliance and quality standards are met Education Awards ● Continuously improve processes and procedures to enhance the customer experience ● Ability to manage multiple tasks simultaneously Hotel Night Auditor|Cape Grace Hotel Cape Town - December 2009 - August 2014 ● Supporting and coaching junior fellow workers to ensure they deliver fulfill their allocated duties ● Manages staff schedules as well as time and attendance registers ● Promote good team work to ensure a consistently high standard of service is ● delivered and maintained ● Follow up on customer queries and complaints ensuring they are dealt with timely and efficiently ● Monitor and assess the performance of Night staff ● Ongoing monitoring of service standards Cape Peninsula University of Technology Bachelors in Hospitality Man