Prompt Detail:
Você está criando um fluxo para o time de suporte da sua empresa realizar o reparo de uma linha de telefonia empresarial, especificamente para o serviço de E1 da operadora Oi. O objetivo é garantir uma abordagem sistemática e eficiente para solucionar problemas. Por favor, crie um fluxo detalhado com as etapas específicas para as seguintes áreas:
Verificação no Equipamento (E1):
Verificar se o equipamento E1 está ligado.
Verificar se o equipamento E1 apresenta os erros 103 e 104 e alarme.
Verificação na Terceirizada (Digitro):
Abrir um chamado com o Serial da Digitro.
Enviar uma mensagem no grupo do WhatsApp da Digitro.
Verificação na Operadora (Oi):
Abrir um chamado na Operadora para verificar o problema.
Abrir um chamado na Anatel para agilizar o atendimento.
Verificar se há contas em aberto que possam estar afetando o serviço.
Além disso, sugira mais opções sobre reparo de telefonia empresarial IP, como verificação de configurações de roteador, testes de conectividade IP, entre outros.
Sugestões:
Certifique-se de incluir passos detalhados para cada etapa do fluxo.
Explique os motivos por trás de cada verificação ou ação sugerida.
Se necessário, forneça orientações sobre ações a serem tomadas com base nos resultados das verificações.
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